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Station / Ground Handling Management (Classroom, 5 days)


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About


Improve the On-Time Performance of your station.


Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.


This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.


What you will learn


On completion of this course you will be able to:

  • Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
  • Increase the efficiency of stations as an airline or service provider
  • Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
  • Build a sustainable relationship between the airline and handler management

Course content


  • Cooperation between airlines and service providers
  • Duties of the station manager
  • Principles of customer service
  • Facilitation and simplifying passenger travel
  • Ramp,cargo and terminal activities
  • Service Level Agreements (SLA)
  • Resources and GSE management
  • ULD handling
  • Aviation security awareness
  • Baggage handling
  • Emergency response planning

Who should attend?


This course is recommended for:

  • Airline station managers
  • Ground handling managers and supervisors
  • Airport authorities

Certificate awarded


An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher. A special distinction is awarded to participants obtaining a grade of 90% or higher.


This course is a step toward earning an IATA Diploma in:


  • Ground Operations Diploma

Advanced Airport Operations Diploma