Course Aim:

The aim of the course is to develop the knowledge, skills and attitude of the participants to enable them to provide On-The-Job-Training Technical Support instruction.

Course Duration:

1 Month self-study followed by 1-week residential phase.

Entry Requirements:

Participants will be qualified Technical support personnel, with
at least two years operational experience.

Language:

The course will be conducted in the English language.

Methodology:

The learning methodology will consist of a module of distance learning, classroom lectures, simulated exercises, group discussions and video presentations.