Diploma in Ground Operations


Diploma Requirements

IATA will award a Diploma to those who successfully complete the Main required course and other elective courses over a maximum of a three-year period. A total of 4 courses are therefore required to obtain a particular Diploma.
To successfully complete a course and receive a certificate, a candidate must achieve a passing mark of 70% on any assignment or exam, except for Security courses, where the passing mark is 80%. To achieve distinction, a candidate must obtain 90%. * Please remember to forward clear copies of all 4 certificates to
me (Ayanda Vilakazi) to send to IATA Geneva to issue the relevant Diploma; whereafter, I will contact delegates once the Diploma certificate has arrived for collection.

NB: Please note that we only offer the courses highlighted. We can only offer the other courses on request.

Successfully complete the 2 required courses and 2 elective courses, over a 3-year period:

Required Course:

 Human Factors in Ground Operations
 Station / Ground Handling Management

Elective Courses:

 Aircraft De-icing Operations Management (Classroom, 3 days)
 Aircraft Weight and Balance (Classroom, 5 days)
 Airport Extreme Weather Operations and Planning (Classroom, 4 days)
 Airport Services – Passenger Handling (Classroom, 5 days)
 Baggage Handling Services and Systems (Classroom, 3 days)
 Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)
 Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
 Document Control Systems (Classroom, 4 days)
 Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
 IGOM Implementation and Standardized Procedures (Classroom, 3 days)
 SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)