With more than 1 billion people traveling abroad each year for leisure, business, education, family and other reasons, the travel industry offers travel professionals tremendous business opportunities. This course will improve your skills to supervise and manage a team, to initiate change and make business decisions based on sound negotiating strategies and to gain a competitive business strategy by developing new products and marketing these effectively. Gain insight on agency accounting procedures to build business plans that ensure good financial health.

➢ Understand the manager’s roles and responsibilities within a travel agency
➢ Coach and motivate employees
➢ Develop sound negotiating skills
➢ Develop new products and services
➢ Arrange special interest travel and tour production
➢ Set up proper back office operations
➢ Administration and accounting
➢ Strategic management and negotiation
➢ Product development
➢ Meeting and event planning
➢ Sales and marketing plus developing a social media strategy

Who should attend:
➢ Travel agency supervisors and mid-level managers
➢ Agency back-office personnel
➢ Sales and marketing managers
➢ Independent travel consultants