About

Improve the On-Time Performance of your station.

Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

What you will learn

On completion of this course you will be able to:

• Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
• Increase the efficiency of stations as an airline or service provider
• Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
• Build a sustainable relationship between the airline and handler management

Course content

• Cooperation between airlines and service providers
• Duties of the station manager
• Principles of customer service
• Facilitation and simplifying passenger travel
• Ramp,cargo and terminal activities
• Service Level Agreements (SLA)
• Resources and GSE management
• ULD handling
• Aviation security awareness
• Baggage handling
• Emergency response planning

Who should attend?

This course is recommended for:

• Airline station managers
• Ground handling managers and supervisors
• Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

• Ground Operations Diploma

Advanced Airport Operations Diploma